CARE & WARRANTY

JEWELRY

FINE JEWELRY

Preserve and elongate the life of your VILOS Jewelry with the following expert care tips.

Gold & Platinum jewelry should be cleaned utilizing a detergent-free soap and warm water solution, removing dirt with a soft bristled brush for at home cleaning. Dry and polish your pieces with a jewelry polishing cloth. 

.925 Sterling Silver jewelry can present tarnishing if not worn for prolong periods of time, left exposed to heat, humidity or if it comes in contact with abrasive materials. Remove tarnish by utilizing a soft jewelry polishing cloth.

All gemstones utilized in our collections are natural and can react differently if exposed to heat, abrasive materials or cleaning agents. Please contact us on how to properly clean gemstones as each gem is different.

When not in use, keep all jewelry stored in a dry, cool place inside the provided pouch or box. Always avoid contact with chlorine, bleach, cosmetics or strong chemicals as it can stain all types of jewelry.

We welcome you to bring your VILOS jewelry in store or pop-up for professional cleaning. 

HANDBAGS

PALM TREE & OTHER MATERIALS

Wipe clean with a wet or damp microfiber or cotton cloth. Natural variation of colors may occur as all of our items are handcrafted. Do not use abrasive products or bleach-based products. Test any cleaner in an inconspicuous place for color fastness. If wet, allow the handbag to dry naturally, do not apply heat as it might bend the palm tree. Do not wash in the washing machine. Do not tumble dry.

HATS

SUEDE

Avoid direct contact with water. If contact with water happens, lightly pad dry with a clean dry microfiber cloth and allow for natural drying. Do not apply heat as it will affect the shape of your hat and compromise the suede fabric. Avoid rubbing too hard or for too long to prevent damaging of suede fabric. Do not sit or bend on hat. Handle with care. Professional dry clean only. Before using any spray or other products, test in an inconspicuous place for color fastness.

SMALL LEATHERGOODS

LEATHER, HIDE & OTHERS

Avoid direct contact with water. If contact with water happens, lightly pad dry with a clean dry microfiber cloth and allow for natural drying. Do not apply heat as it will affect the shape of your piece and compromise the luxurious leather. Avoid rubbing too hard or for too long to prevent damaging. Handle with care. Professional repair or polishing. Before using any spray or other products, test in an inconspicuous place for color fastness